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How can I cancel an order?

l If you haven’t made payment yet, perform the following steps:

Go to MyOrders - Awaiting Payment and locate the order of the item you wish to cancel;

Click on Cancel Order and click OK to cancel the order.




l If you have already made payment, but the item has not yet been shipped, perform the following steps:

Go to My Order - Awaiting Shipping and locate the order of the item you wish to cancel;

Click on Cancel Order and click OK to cancel your order.


Note: Once an item has been shipped, it cannot be canceled. If you have a special case, please contact the seller for cancellation and if the seller agrees, you can cancel the order.





Still need help? Feel free to contact us. We will respond within 24 hours.