l Return and Repair Eligibility:
Unconditional return within 30 days after the date of receipt
Return due to quality issues within 30 days of the date of receipt
Repair due to quality issues within 1 year of the date of receipt
Some products have different return policies and requirements. Refer to the product description page for more details.
1. 30-day unconditional return does not apply to graphics cards, earphones, CPUs, and mobile phones that are not in a re-sellable condition.
2. Gaming and software products that have license/activation information (including but not limited to serial numbers, activation codes, and CDKEYs) cannot be returned
3. Contact the Joybuy aftersales service team for mobile phones or products that require a software upgrade to function properly.
4. It is advisable to keep the original packaging for at least 30 days from the date of receipt.
5. 30-day unconditional return does not apply to SLR cameras as the original packaging cannot remain intact after opening.