Detailed Rules for Software and Office Products

       l  Return and Repair Eligibility: 

                  Unconditional return within  30 days after the date of receipt

                   Return due to quality issues within 30 days of the date of receipt

Some products have different return policies and requirements. Refer to the product description page for more details.

        l  Notes: 

 1. Gaming and software products that have license/activation information (including but not limited to serial numbers, activation codes, and CDKEYs) cannot be returned  

2. Contact the Joybuy aftersales service team for products that require a software upgrade to function properly

3. It is advisable to keep the original packaging for at least 30 days from the date of receipt

Still need help? Feel free to contact us. We will respond within 24 hours.