ALL

Detailed Rules for Home Appliances

        l Return and Repair Eligibility:

    Unconditional return within 30 days after the date of receipt

    Return due to quality issues within 30 days of the date of receipt

    Return due to quality issues within 180 days of the date of receipt (for small home appliances only)

Some products have different return policies and requirements. Refer to the product description page for more details.

        l  Notes: 

1. It is advisable to keep the original packaging for at least 30 days from the date of receipt.

2. 30-day unconditional return does not apply to home appliances that have been mounted (such as air-conditioners, televisions, sound equipment, power amplifiers, set-top boxes, home theater systems, exhaust hoods, gas stoves, and water heaters) 

3. 30-day unconditional return does not apply to cleaning machines such as vacuum cleaners and dust mite removers due to the presence of residual dust after use


Still need help? Feel free to contact us. We will respond within 24 hours.