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Customer Service

We look forward to assisting you with any of your shopping queries. If you can't find your expected answers here, such as Order Inquiries, Payment, Shipping & Delivery, Returns & Refunds and General Post-sales Inquiries. Our Customer Service Team will be available.  Our working hours are 9:00 to 24:00 (GMT +8) daily, during which, we will endeavor to respond to your email within 24 hours. Please feel free to contact us!

                                                                        

Business Development Contact

Email: JDglobal@jd.com

Address:Suite 1203, 12/F Ruttonjee House,11Duddell Street, Central, Hong Kong.


Media Contact 

If you are interested in speaking to someone at Joybuy.com, please contact Josh Gartner via email (Josh.Gartner@JD.comor by phone at +86-10-8911-6155.


   

   

   





Still need help? Feel free to contact us. We will respond within 24 hours.

Buyer Protection

We will refund if the item is not as described or is of poor quality.

Delivery Guarantee

You will get a full refund if your order does not receive

Safe Payment

Pay with popular and secure payment methods

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