Joybuy offers a wide variety of promotions and campaigns. To participate, customers must meet the conditions or complete the actions specified on the corresponding activity page, such as reaching a minimum spend requirement or purchasing a qualifying quantity of designated products to enjoy a price reduction. If you are a new customer, please refer to the specific rules of the "New Customer Exclusive" offer.
Unless otherwise stated on the relevant activity page, all specific terms and conditions are subject to the latest information provided on the corresponding campaign page. Offers generally cannot be combined with other promotions or applied retroactively to existing orders.
Welcome Offers, available exclusively for new users, are our special gift to you. They are designed to kick-start your delightful shopping journey. The specific rules are as follows:
1. Scope of Application
- Within 30 days of registration, you may select one item on the Joybuy's New User Welcome Offer page to enjoy an exclusive new customer discount.
- The discount will be applied automatically at checkout.
- Products included in the Joybuy's New User Welcome Offer page (hereinafter referred to as “Welcome Offer items”) can be purchased together with other products in the same order.
2. Ordering and Combination Rules
- You may add multiple Welcome Offer items to your basket; however, only one item will be eligible for the discounted Welcome Offer price.
- Other items will be charged at their regular or promotional price.
- Welcome Offer items can be used in conjunction with delivery vouchers, and the free delivery threshold follows the delivery voucher policy.
- Welcome Offer items are also eligible for points redemption in accordance with the points programme rules. Points will be credited to your account after the order is completed (you can view them under “Me > Points”).
- Items purchased with the Welcome Offer cannot be combined with any other promotions, vouchers, or discount codes.
3. Basket Display and Discount Priority
- To ensure you receive the maximum Welcome Offer benefit, when multiple Welcome Offer items are added to the basket, the system will automatically apply the discount to the item with the greatest price difference (original price − discounted price).
- If multiple items have the same discount amount, the system will prioritise the item with the higher discount rate.
- Items not eligible for the Welcome Offer can still participate in other promotions or use vouchers and discount codes as usual.
For Invite a Friend to Get Rewarded is an exclusive opportunity that we offer to share the happiness with your friends, specific rules as follows:
- To invite someone, you need to be a registered Joybuy user with an active account* (see more details in Abnormal Account Status), each registered user can invite more than one friend;
- Each new user must be someone who has never registered or placed an order on Joybuy, each new user may use only one referral code to get a coupon;
- Upon entering the invitation code, the invitee will automatically receive the discount, the exact amount and validity period is subject to the display on the Joybuy platform, the coupon can only be used by the invitee and only one coupon can be used for the first order. The coupon is not transferable and cannot be exchanged for cash;
- Joybuy will collect relevant information (e.g. user account information, order information, etc.) of the inviter and the invitee for the purpose of awarding and counting the rewards of the campaign, Joybuy will strictly comply with the Privacy Policy and will only use the user data for the purpose of operating and optimising the campaign.
If a promotional deal is subject to a minimum purchase requirement:
- If the customer removes the qualifying product from the shopping basket and the actual remaining purchase value in the shopping basket is less than the minimum purchase, the deal will not be applied;
- If the customer cancels an item as a part of the deal, the promotional price and the deal will not be applied;
- If you return a qualifying promotional item that is covered by our returns policy, we may refund based on the actual purchase value of the product, unless you return the entire order, in which case you will receive a full refund plus the voucher if applicable
- Joybuy reserves the right to change or cancel the promotion at any time. Joybuy General Terms & Conditions apply.
For Lightning Offers deal is a promotional offer on selected items with specific rules as follows:
- Lightning Offers is available daily until promotional stock runs out;
- There is a limited quantity of each promotional product available in daily Lightning Offers. Once stock is sold out, the deal will end, even if the promotional period hasn't ended.
- Customers may still see the item available on Joybuy after the promotional stock has sold out, as we have stated that the promotional offers are provided with limited stock;
- To take advantage of the Lightning Offers, you must add the item to your shopping basket before the end of the offer and while promotional stock is available, then complete your purchase by completing payment as soon as possible;
- You can only purchase one unit of promotional stock unless otherwise stated;
- If you return a Lightning Offers item, you will be refunded the promotional price you paid;
- Joybuy reserves the right to change or cancel this promotion at any time. In addition, Joybuy General Terms and Conditions apply. For more details about Lightning OffersDeals, please visit: Lightning Offers