Help Page

Platform Announcements

• JOYBUY CALLBACK SERVICE UPGRADE: Starting December 24, 2025
• JOYBUY BETA IS LIVE: Join Us in Shaping Your Shopping Experience
• IMPORTANT Update: [ochama] and [Joybuy] Integrated into Unified [Joybuy] – Impacts & Solutions

Account Settings

• Registration of Joybuy Account
• Options in Account & Settings
• Forgot Password
• Abnormal Account Status
• Account Closure/Delete Personal Data

Orders & Payments

• Placing an Order
• Definition of Order Status
• Order Cancellation
• Can I change my order details?
• Why the pre-order got cancelled?
• Payment, Invoice & Refund

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Order Delivery & Pickup

• Shipping Policy
• Joybuy Pick-up Service
• Partnered Pick-up Points
• Scheduled Delivery Time
• Missing or Undeliverable Packages

Promotions & Deals

• New Customer Exclusive Welcome Offer
• Invite a Friend to Get Rewarded
• Lightning Offers
• Promotions and Deals General Policy

Returns & Refunds

• Your Statutory Rights
• Our Return Policy
• Submit a Return Request
• Mistake and Ineligible Returns
• Return Exceptions
• What is the return and refund period of my order?

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