There can be a number of reasons why an account anomaly may prevent you from logging in/placing an order, usually related to a violation of the platform's terms of use and policies. Below are some of the possible issues:
1. Violation of the platform's language policies
- Uncivilized speech: using insulting, harassing, defamatory or discriminatory language.
- Hateful speech: making discriminatory remarks about race, gender, religion, region, etc.
2. Fraud and misconduct
- False reviews: Posting false reviews or faking reviews
- Account Theft: Unauthorised use of someone else's account or information.
- Frequent order refunds: non-product problems and the order is normally signed for, customer frequently ask for a Refund-only, while requesting additional coupons.
3. Abnormal login behaviour
- Abnormal login location: Login from an unknown location or country.
- Several other abnormal login behaviours, we will determine this based on reasonable means combined with user behaviour.
4. Other reasons
- Inactive accounts: Accounts that have been inactive for a long time may be deactivated by the platform. Verification will be required to protect account security.
- Duplicate accounts: the same user creates multiple anomalous accounts, we will determine this based on reasonable means combined with user behaviour.
If you encounter the above situation and need further communication, you can contact our customer service team.