Dear Valued Customer,
From 1 August 2025 to 31 August 2025, we will integrate [ochama] and [Joybuy] into a unified shopping platform: [Joybuy]. While this upgrade delivers significant long-term benefits, you may experience temporary disruptions. Below is a comprehensive breakdown of impacts and our mitigation measures.
Impact
1. Customer Service Upgrade (2025/08/01 - 2025/08/23)
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Impact:
- Email support will be integrated into one
- Service availability will upgrade
- Online chat and phone support may occasionally be interrupted
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Our Action:
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Before [2025.08.22]
- Support channels remain available on both the ochama and Joybuy platforms
- The email service will be available 24/7, during which time online chat/phone support may encounter interruptions
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Starting from [2025.08.23]:
- Email will be updated to support@joybuy.com
- Email/phone/online chat will be upgraded to 24/7
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Before [2025.08.22]
2. Account & Data Transition (2025/08/01 - 2025/08/31)
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Starting from [2025.08.01]:
- You will receive official notifications (email/in-app message)
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Starting from [2025.08.15]:
- Please follow in-app prompts to download Joybuy app, then relogin or link your original ochama account
- Your saved addresses/payment methods may require re-add and re-verification.
- Your saved shopping carts could show items as "unavailable or out-of-stock"
3. Order Management (2025/08/15 - 2025/09/15)
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Impact:
- Processing times for returns and refunds may be longer
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Our Action:
- Return and refund requests will be reviewed and processed within 48 hours
Rest assured that your order history and after-sales service rights WILL NOT be affected.