What if customers want to submit a complaint?
We're happy to resolve your complaint. The fastest way is to contact our customer service team with following methods:
24/7 Online Chat (Recommended)
Email: support@joybuy.com
Phone: You may request a callback via our website/app.
We will begin processing your complaint within 1 working day and respond to you within 2 working days, and follow up until a complete resolution is achieved.
For customers who order from the Netherlands
Wasn't able to help you to your satisfaction? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl).